Shipping, Return & Refund Policy
Shipping Policy
Effective Date: July 29, 2025
Thank you for shopping with Tammy Brown. We partner with trusted print-on-demand providers, including Gelato, to ensure high-quality production and efficient delivery of your order. Please review the details below regarding our shipping practices.
Order Processing Time
- All items are made to order.
- Please allow 2–5 business days for production before shipment.
Estimated Delivery Times
Shipping time begins once the item has been fulfilled.
| Region | Estimated Delivery Time |
|---|---|
| United States | 3–7 business days |
| Canada | 4–8 business days |
| Europe | 3–7 business days |
| Other Regions | 5–10 business days |
Please note: Delivery times are estimates and may vary depending on location, holidays, or unforeseen delays.
Shipping Costs
- Shipping rates are calculated at checkout based on your location and selected product(s).
- We occasionally offer free shipping promotions. Check our banner or product pages for current offers.
Tracking
You will receive a shipping confirmation email with tracking information once your order is dispatched.
International Shipping & Customs
We ship to most major countries. Customs duties and import taxes may apply and are the responsibility of the customer.
Incorrect Shipping Information
Please double-check your shipping details before submitting your order. We are not responsible for orders sent to incorrect or incomplete addresses.
Return & Refund Policy
Effective Date: July 29, 2025
All items are custom-made upon order. For this reason, we do not accept returns for reasons such as buyer’s remorse, wrong size, or incorrect selection. However, we are committed to ensuring your satisfaction and will replace or refund items that arrive damaged or with production errors.
Returns & Exchanges
We do not accept returns or exchanges unless:
- The item arrives damaged, misprinted, or with a manufacturer’s defect.
- You receive the wrong item.
In these cases, please contact us within 7 days of delivery with:
- Your order number
- A clear photo of the issue
- A brief description of the problem
Refunds & Replacements
If your claim is approved, we will:
- Issue a replacement at no additional cost, or
- Offer a full refund to your original payment method
We may require the damaged item to be returned depending on the issue and our supplier’s policy.
Non-Returnable Items
Because each item is made to order, we cannot accept returns or refunds for:
- Buyer’s remorse
- Incorrect size, color, or item selected during purchase
- Delays due to shipping carrier or customs
Contact Us
If you have any questions or need help with your order, please contact us at: